Assistant Branch Manager - Central Arkansas (Bryant Branch)

Our IBERIABANK branches and associates are exceptional. Our assistant branch managers are the seasoned bankers who also supervise the branches operations. They ensure policies, procedures, compliance, and security guidelines are followed. These ABMs work closely with the branch managers, maintaining client relationship profiles and providing top-notch customer service. They understand that a successful retail branch encompasses the strength of sound operations with the high-quality care of its clients. Be a part of IBERIABANK s retail group and submit your Assistant Branch Manager application today!

Essential Duties and Responsibilities include the following:

Maintain work flow and handle scheduling the TellersEvaluation of employee s performance and issuing of counseling when neededDetermine and satisfy training needs and establishing performance plansIdentify and refer customers to appropriate departmentsGenerate cross sales and referrals to generate new business and additional servicesPromote bank products and further establish business relationshipsConduct meetings to institute new policies and procedures, to promote sales, product knowledge, and customer service to ensure continuous development of staffOpen checking accounts, savings accounts, and provide all other deposit product services at the customer s requestExplain product benefits, changes, restrictions, requirements, and any other relevant product information to customers and staffEnsure proper control and maximum efficiency in the teller lineProvide teller line support in order to keep the customer wait time to a minimum and customer service to a maximumEnsures all audit and security policies and procedures are followed during customer service hours and at banking office opening and closingControl the inventory of cash, Traveler s Cheques, Official Checks and Personal Money Orders through dual controlMonitor the daily balancing and processing of ATM and night/lobby depositories, including the processing of all entries, servicing and required auditsAlert staff of any suspected fraud, kiting, theft or other illegal activitySecure all applicable cash records and all other transaction records, supplies and computer equipment at the end of the work day. Assist Branch Manager in monitoring daily transactions including NSF, OD etc and take appropriate action within the authority to maintain operations within established guide linesMonitor the daily teller cash limits through the branch cash balancing report to ensure that the total cash in the branch is balanced dailyCoordinate and assist with the dual control vault responsibilitiesUse good judgment and follow bank policies when overriding transactions for teller with withdrawals/less cash authorityAssist Tellers in balancing as needed, reviews the daily banking office settlement, prepare correcting entries to reconcile teller errorsPerform branch cash audits as requiredTake loan applications for retail/small business loans as requiredOther duties may be assigned


Responsible for the overall direction, coordination, and evaluation of assigned employees. Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.


To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Additionally, the qualifications listed below are representative of the knowledge, skills, and/or abilities required in this position: High school diploma or GED and 5 or more years of experience with a financial institution required or equivalent combination of education and experience; Teller and Relationship Banker experience preferred; 1-2 years of supervisory/management experience preferred.

COMPUTER AND OFFICE EQUIPMENT SKILLS: Microsoft Office SuiteCERTIFICATES, LICENSES, REGISTRATIONS (Ex: CPA, Series 6 or 7 license, etc): Not required.

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