Assistant Branch Manager - Opelousas

Our IBERIABANK branches and associates are exceptional. Our assistant branch managers are the seasoned bankers who also supervise the branches' operations. They ensure policies, procedures, compliance, and security guidelines are followed. These ABMs work closely with the branch managers, maintaining client relationship profiles and providing top-notch customer service. They understand that a successful retail branch encompasses the strength of sound operations with the high-quality care of its clients. Be a part of IBERIABANK's retail group and submit your Assistant Branch Manager application today!
Essential Duties and Responsibilities include the following:
Maintain work flow and handle scheduling the Tellers
Evaluation of employee's performance and issuing of counseling when needed
Determine and satisfy training needs and establishing performance plans
Identify and refer customers to appropriate departments
Generate cross sales and referrals to generate new business and additional services
Promote bank products and further establish business relationships
Conduct meetings to institute new policies and procedures, to promote sales, product knowledge, and customer service to ensure continuous development of staff
Open checking accounts, savings accounts, and provide all other deposit product services at the customer's request
Explain product benefits, changes, restrictions, requirements, and any other relevant product information to customers and staff
Ensure proper control and maximum efficiency in the teller line
Provide teller line support in order to keep the customer wait time to a minimum and customer service to a maximum
Ensures all audit and security policies and procedures are followed during customer service hours and at banking office opening and closing
Control the inventory of cash, Traveler's Cheques, Official Checks and Personal Money Orders through dual control
Monitor the daily balancing and processing of ATM and night/lobby depositories, including the processing of all entries, servicing and required audits
Alert staff of any suspected fraud, kiting, theft or other illegal activity
Secure all applicable cash records and all other transaction records, supplies and computer equipment at the end of the work day.
Assist Branch Manager in monitoring daily transactions including NSF, OD etc? and take appropriate action within the authority to maintain operations within established guide lines
Monitor the daily teller cash limits through the branch cash balancing report to ensure that the total cash in the branch is balanced daily
Coordinate and assist with the dual control vault responsibilities
Use good judgment and follow bank policies when overriding transactions for teller with withdrawals/less cash authority
Assist Tellers in balancing as needed, reviews the daily banking office settlement, prepare correcting entries to reconcile teller errors
Perform branch cash audits as required
Take loan applications for retail/small business loans as required
Other duties may be assigned
Responsible for the overall direction, coordination, and evaluation of assigned employees. Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Additionally, the qualifications listed below are representative of the knowledge, skills, and/or abilities required in this position: High school diploma or GED and 5 or more years of experience with a financial institution required or equivalent combination of education and experience; Teller and Relationship Banker experience preferred; 1-2 years of supervisory/management experience preferred.
CERTIFICATES, LICENSES, REGISTRATIONS (Ex: CPA, Series 6 or 7 license, etc): Not required.

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